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Rove FAQ

The below Frequent Asked Questions contain important information regarding Rove Hotels and Dubai to help you plan your trip.

Can't find what you're looking for? Contact us via social media or email at hello@rovehotels.com, and our team will be happy to assist you.

Happy Roving! 😊

How can I get a visa to Dubai?

Visiting Dubai has never been easier with Rove’s Happiness Centre here to help you apply and get your visa processed. Just email hello@rovehotels.com. For more info, feel free to check this Dubai Visit Guide.

What’s the best way to move around Dubai?

With extensive investment into the city’s infrastructure and transport, getting around Dubai couldn’t be easier. There’s a lot of to choose from when planning you’re A-B, including rail, tram, sea, water-taxi, ride-hail apps, city taxis and car hire, they’re all hop-on & off options for exploring the city.

Is Dubai Safe?

Dubai has been declared as one of the top ten safest cities in the world by The World Economic Forum, owing to its core focus of building a safe and inclusive society where laws and frameworks are put in place to protect both residents and visitors alike.

Are There Any Tipping Rules in Dubai?

Famously known for its exceptional service and world-class offerings, it’s understandable that you’d like to reward it with a tip or two. Whereas there are no set rules on tipping in Dubai where it is neither expected, yet highly appreciated,

What languages are spoken in Dubai?

The official language of Dubai is Arabic, widely spoken by Emirati’s and the Arabic diaspora in the city,however, it is not a pre-requisite for feeling at home, as this vibrant city has become home to around200 nationalities! As such, English is the most commonly spoken language, reflectedin road signs,menus and many of Dubai’s digital spaces too.

Is it possible to do a day trip from Dubai to other Emirates?

Aside from Dubai, there are six other Emirates offering lots to see and do and they’re pretty much all aday-trip away. Visit the Louvre and Emirates Palace in Abu Dhabi (1.5 hrs) or float amongstthemangroves in Ajman (45 mins), surf the Dunes of Umm Al Quwain (50 mins) or look out from the Gulf tothe Arabian Sea sunsets on Fujairah’s mountainous coastline (1 hr 45 mins).

Are there any clothing considerations to keep in mind?

What to wear and when to care in Dubai is not as difficult to figure out as you might think. Keep theswimwear for the beaches, waterparks, public pools and spa areas and away from business districts andshopping malls. Conservative covering is required for entering a mosque including covering of the hairfor women, whereas keeping yourself clothed from your shoulders till below your knee is expected ingovernment and heritage sights.

Is there any social etiquette I should be aware of in Dubai?

Physical interaction between people meeting for the first time usually starts and ends with a handshake, which when involving a woman, should be initiated by her. Pubic displays of affection are not accepted in Dubai beyond handholding and this should be kept into consideration.

What is the best time to visit Dubai?

Dubai has worked hard to defy the elements, bringing year-round entertainment and lots to see and do.There’s a ton to do outdoors in the winter and lots available in the summer. Even our bus stops are air-conditioned as we stop at nothing to fulfil our great reputation as a year-long destination.

Have more questions about my stay, how can I contact your team?

Happiness Centre Email:hello@rovehotels.com

WhatsApp:+9718007683

 

International Direct Dial Number

  • United Arab Emirates:+97145619999

 

Toll Free Numbers –

Middle East & Africa:

  • United Arab Emirates:8008007683
  • Kingdom of Saudi Arabia:8008971470
  • South Africa:0800991720
  • Egypt:08000009784

Asia & Australia:

  • India:0008009713005
  • Japan:00531930005
  • Australia:1800791513
  • Singapore:8009710004

Europe:

  • United Kingdom:08082344454
  • Germany:08001834048
  • Russia:81080020011971
  • France:800903805
  • Italy:800879729

America:

United States of America :18443980614

How much is one night at Rove ?

Our rates change on regular basis depending on availability, location and demand. Check out www.rovehotels.com or you can reach out to our Happiness team via

Email – hello@rovehotels.com

Phone +97145619999

WhatsApp+971 8007683

How many people can fit in one room ?

Most of our Rover rooms can fit 2 adults and 1 kid under 16, although we also offer Family Rooms that accommodate up to 4 adults and 2 kids in Rove City Walk and Rove At The Park.

Additionally, all our hotels offer interconnecting rooms for families.

Are your rooms wheel chair accessible?

Yes, our hotels’ entrance and common areas are wheelchair accessible.

Additionally, we have several special needs rooms in every one of our hotels, featuring accessible height bed, sink and toilet and roll-in shower.

Do you offer laundry service?

We have a fully equipped self-service laundromat where you can wash, dry and iron your clothes for a small fee.

Dry cleaning, as well as other express laundry services are available as well. Ask our Rovesters at the front desk for more information.

Do you have a business centre?

We have iMac computers available on public areas for Rovers to use without any cost. Additionally, our hotels have designated co-working spaces with a universal 220V power sockets as well as USB sockets. High speed wi-fi connection is available throughout the hotel.

Do you have interconnecting rooms for families?

Yes, 30% of all our rooms are interconnecting. Just let our Rovesters know at the time of check-in and they’ll be happy to assist you as long as we have the availability.

Do you serve alcohol?

Yes, our hotels count with one or more licensed outlets offering a menu that includes a selection of international beers, wines, spirits as well as cocktails and mocktails.

If I arrive early, could I still use your facilities before check - in?

Yes, of course! While you won’t have access to the room, you’ll be able to enjoy the gym, swimming pool as well as all the games we have around our public spaces-foosball, video console, tennis table and freshen up at our changing facilities

Do you offer a luggage room?

Yes, we have a self-service locker room where you can store your luggage and explore for a few more hours before heading back to the airport.

Do you have international TV channels?

Yes, we have a limited selection of international TV channels availableincluding English, Arabic, Russian, Italian, French and Spanish.Additionally, we also have some kids’ channels available for the little ones.

What are your gym timings?

Our gym is open 24-hours so you can work-out at any time 🙂

What are your swimming pool timings?

Our swimming pool is open from 8am to 8pm every day.

Do you offer vegan/vegetarian options in the restaurant?

Yes, we do .All our hotels, except Rove Downtown*,have a selection of vegan and vegetarian dishes at The Daily restaurant, including salads, burgers as well as some international recipes.

Do you allow smoking?

All Rove hotels are non-smoking, including rooms and public areas.

However, we do have some designated outdoor areas for smokers. You can ask our Rovesters for more information once in the hotel.

Is your pool heated?

Yes, all our pools are temperature-controlled

Do you offer parking at the hotel?

Yes, we offer free self-parking at the hotel on first come, first served basis.

Do you provide airport transfer to/from the airport?

Yes, we do offer airport transfers to and from our hotels for an additional charge.

Contact our Happiness Centre via

hello@rovehotels.com or+9718007683 for more information.

Are pets allowed in the hotel?

No, sorry! Your furry friends won’t be allowed to enter our hotels.

Are your hotels eco - friendly?

We are passionate about making a positive impact on our world and our operations prove it. All Rove hotels are Green Key certified, a prestigious ‘green’ label awardedtoonly4,100hotels worldwide, and which recognizes environmental responsibility and sustainable operation within the tourism industry.

Some of our initiatives include:

  • Removing plastic bottles from our hotels and replacing them with re-fillable glass water bottles saving over3Mplastic bottles a year from going into landfill.
  • We compost 100% of our food waste.
  • We’ve digitalized our operations to reduce our paper consumption by 90%
  • All Rove Hotels utilize LED lights, instead of traditional bulbs, helping us reduce electricity consumption by75%.
  • For more information, you can visit:https://www.rovehotels.com/en/our-social-responsibilities/

Do you serve breakfast? What’s included and how much does it cost?

We serve breakfast every day from 6.30am to 10.30am.You can enjoy a buffet of continental and international as well as unlimited coffee and freshly cooked dishes from the kitchen. Prices range from AED69 to AED79 depending on location

What kind of electrical socket type will I n eed?

We use 220V universal sockets across all our hotels so you won’t need any adaptor during your stay. Besides, there are plenty of USB sockets across our Rover Rooms and public areas, so you can easily charge your devices at any time.

Do you have an extra bed in the room ?

All Rover Rooms come equipped with a sofa bed or a roll-away bed best suited to accommodate a child.

How does housekeeping work in the Rover Rooms?

Our housekeeping wizards will keep your place spick and span, so you can focus on exploring Dubai or just chilling out. Just as your hotel room would be serviced during a short stay, long-stay rooms are treated in the same way, making tidying your house one less thing to worry about! Our awesome housekeeping staff keeps all our Rover Rooms sparkling with daily service. To find out about cleaning times or make any special arrangements, don’t hesitate to get in touch with us.

How close are the Rove hotels to the main attractions in Dubai?

Super close! Our locations are handpicked to keep you near the heart of the action, whether it’s shopping, culture, or nightlife. Explore our different locations here and find out what’s on in your neighborhood. With nine hotels spread across Dubai, there’s excitement around every corner, no matter which Rove you pick.

Do you provide shuttle buses to/from anywhere in the city?

Yes, most of our hotels provide complimentary shuttle buses to the main city attractions such as The Dubai Mall, Burj Khalifa and the Beach.

For up-to-date information in regard to timings and destinations, we encourage you to connect directly with our Happiness Centre.

Contact details below

Happiness Centre

Email:hello@rovehotels.com

WhatsApp:+9718007683

What are your check - in/out times?

You can check-in at the hotel anytime after 4pm and enjoy late check-out at 2pm. Our front desk is open 24 hours. Need to arrive earlier or leave later? Both options are possible, although subject to availability at the time of arrival/departure.